Information on the protection of personal data on restaurant booking

Who is the data controller?

C.I.F.: A-28318871
Address: C/Salvatierra, 6 – 28034 – Madrid
Telephone: 917 28 38 80
Email address for requests relating to personal data:

Why do we process your data?

OSBORNE RESTAURACIÓN S.L. processes the data you provide for the following purposes:

  • We process personal data to manage online and telephone bookings at Osborne restaurants and any related customer service.
  • Management of payment and complaints processes.
  • Customer loyalty schemes to reward loyalty to the Osborne brand, which can give rise to campaigns to encourage customer loyalty or approach prospective customers to establish a close and lasting relationship.
  • To send our newsletter and commercial information by physical and electronic means.
  • To analyse browsing habits and the usability of our website and identify the sales generated after sending out our newsletter, so as to determine consumer profiles and preferences and provide a more personalised service focused on the priorities of our customers. We also process the data to prepare statistics and detect weaknesses to improve our website processes.

What is the legal basis for processing your data?

The legal basis for processing the data is:

  • Legal relationship underpinning the provision of catering and customer service: Article 6(1)(b) of the EU General Data Protection Regulation.
  • Consent for the preparation of preference profiles and analysis of browsing: Article 6(1)(a) of the EU General Data Protection Regulation.
  • Consent to, and/or legitimate interest in, sending our newsletter and marketing information: Article 6(1)(a) and 6(1)(f) of the EU General Data Protection Regulation.

Who do we share your data with?

  • The personal data are only assigned to the OSBORNE Group companies to which the request by the person relates, and as necessary for compliance with legal obligations and to support services related to this data processing and the purposes thereof.
  • In the event that provision of the services requires data to be shared with service providers inside and outside the European Union that assist in the administration of this processing, adhesion to the European Union-United States Privacy Shield or adequate compliance with guarantees of the confidentiality and security of the data processing is required.The provision of these processing services requires use of the Salesforce IT customer-management platform, which is subject to Binding Corporate Rules that enable personal data to be exported to entities outside the Salesforce group located outside the European Economic Area that have been approved by the data protection authorities of France, Holland and Bavaria, Germany. The Salesforce platform is signed up to the US Privacy Shield platform. OSBORNE and Salesforce have signed standard contractual terms and conditions on the basis approved by the European Comission.

How long will we keep your data?

  • OSBORNE keeps personal data for six years from invoicing, pursuant to the Commercial Code.
  • Information relating to complaints is kept until the complaint process is definitively closed.
  • OSBORNE keeps personal data relating to the sending of commercial information, loyalty schemes and monitoring and analysis of browsing until the data subject objects or unsubscribes.

What are your rights when you provide us with your data?

  • Everybody is entitled to obtain confirmation of whether OSBORNE is processing personal data that affects them
  • Interested parties are entitled to access their personal data and request the rectification of any inaccurate data, or deletion of the data when, among other things, they are no longer necessary for the purposes for which they were collected.
  • Under certain circumstances, interested parties may request limitation of the processing of their data, in which case the data will only be held for the exercise or defence of claims.
  • Under certain circumstances, interested parties may object to the processing of their data for reasons related to their specific situation. In this case, OSBORNE shall cease to process their data, except for overriding legitimate purposes and for the exercise or defence of claims.
  • Interested parties may request data portability to obtain the data they have provided to OSBORNE, in a structured and commonly-used format for mechanical reading, to be downloaded by themselves or transmitted by OSBORNE to another entity.
  • A data subject may exercise his/her rights by writing an e-mail to n
  • If you are dissatisfied with the exercise of your rights, you can file a complaint with the competent Data Protection Agency, at the postal or electronic address given on its website


Your data will be processed confidentially and subject to appropriate technical and organisational security measures to prevent unauthorised access, alteration, loss or processing.